Field Technician/Engineer
Travel 80-85% in United States and in Canada
Must have:
- 2-3 years installation, maintenance and repair experience with PVC Belling Machines, Swarfless Saws, Haul-Offs, Coilers, Packaging Machines, Pipe Bending, Slotting and Threading Machines.
- Superior Customer Service Skills.
- Excellent interpersonal skills.
- Exceptional time management.
- Competent Stress Management.
Duties:
- Perform services at primarily at customers' premises.
- Be the point of contact for technical assistance to all customers.
- Be the technical interface with the Customer Service and the Technical Department in Europe
- Install machinery at the customers’ locations.
- Provide technical assistance by phone and email
- Troubleshoot, repair, and maintain the equipment at customers’ sites.
- Identify the correct spare parts to supply to customers.
Educational / Professional Qualifications:
Essential:
- High School Degree in Mechanics/Electronics/Electrotechnics.
- Good working knowledge of Microsoft Office suite.
- Good knowledge and understanding of components and basic pieces of equipment usually included in machinery Working knowledge of electromechanical components and systems.
- Good reading ability of drawings and schemes (electrical, hydraulic, pneumatic).
- Knowledge of pneumatic systems.
Desirable:
- Post high-school education in Mechanics/Electrotechnics/Electronics.
- Deep knowledge of electromechanical components and systems.
- Basic use of 2D Cad Knowledge of plastic extrusion machinery and lines.
- Knowledge of packaging systems/machines.
- Working knowledge of Spanish OSHA training.
Necessary Experience:
Essential:
- 3 years of experience as a customer field technician.
- Maintenance of plastic extrusion pieces of equipment.
- Used to travel in the US & Canada.
Desirable:
- 5 years of experience as a customer field technician.
- Travelling abroad (South America).
- Experience in selling spare parts and maintenance contracts.